GENERAL
Can I change my shipping address after I place an order?
I'm sorry, but we are unable to change the shipping address after an order has been placed. Therefore, we kindly request that you please double-check your shipping address before confirming your order.
How do I make changes to an order I’ve already placed?
We value your order and aim to provide you with the best service possible. If you have any specific requests or changes you'd like to make to your order, please don't hesitate to contact us with your order number as soon as possible. We will do our utmost to accommodate your needs if the order has not been processed for shipment.
Can I visit your shop?
We operate exclusively online without a physical store, but we have grab-and-go points with selected products. Keep an eye on our social media channels for updates on any pop-up events or special announcements. We're here to serve you through our online platform and are accessible through various online channels for your convenience.
PAYMENT
What payment methods do you accept?
We offer the convenience of online payment through iPay88, which allows you to make payments using various online banking methods and e-wallets.
SHIPPING & RETURN
How long does it take to ship my order?
Our orders are normally processed within 1-2 working days but during peak season, may require a few extra days for shipping and processing. You should receive an email or WhatsApp order notification with a tracking number to track your shipment.
Thank you for your patience while we prepare your order! :)
How do I know if my order has shipped? Can I track it?
If you provided your contact information at checkout, you will receive an email or WhatsApp message confirming your order after it has been placed. Additionally, you will receive a shipping confirmation notice with a tracking number as soon as your order has been shipped.
When will I receive my order?
We ship from West Malaysia and currently serve customers within Malaysia.
- Orders shipping within West Malaysia typically arrive within 3-5 working days.
- For orders shipping to East Malaysia, please allow 5-10 working days for delivery.
Please take note:
- During seasonal times, delivery times may be longer.
- Deliveries are not made on weekends and public holidays.
- Shipping times are estimates and may vary depending on your location, chosen shipment method, courier service provider, and other factors beyond our control.
What do I do if I never received my order?
If you haven't received your order, and you encounter any issues such as loss or missing items, please know that while we cannot be held responsible for shipping-related problems, we are committed to assisting you in resolving the matter.
In case your shipment is marked as delivered but you haven't received it, we recommend checking with your neighbors and thoroughly inspecting all entrances of your property.
Please confirm your shipping address is accurate and contact us with your order number so we can help!
Your satisfaction is important to us, and we are here to help to track down your package! :)
What do I do if I receive a defective order?
Please inspect your order immediately upon reception. If you find that the item is defective, damaged, or if you have received the wrong item, kindly contact us without delay.
Can i requset return and refund?
If you have any issues with your order, please contact us within 7 days after receiving your item. For further details and information, you can refer to the Refund Policy located in the checkout footer. Your satisfaction is important to us, and we're here to assist you with any concerns you may have.
Please note that:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
PACKAGING
How do you handle shipping in a "LOW WASTE" way?
We are aligned with our mission to promote a low-waste lifestyle. Our packaging materials are reusable, recyclable, and compostable. Simple yet sustainable, we minimize waste generation and provide hassle-free experiences to you.
SERVICE
My order is a gift, do you have a gifting service?
Yes, we offer a delightful gift-wrapping service to make your special occasion even more memorable.
How to Use Our Gift-Wrapping Option:
- Choose Your Items: Add your preferred items to your cart.
- Shopping Cart: In the shopping cart, look for the option that says "Make it a Super OKOK Gift" and make sure to tick the box.
- Add a Personal Touch: Write a heartfelt message that you'd like to include on the gift card.
- Proceed with Checkout: Continue with the checkout process as usual.
Can I place a large order for my clients, employees, etc.?
We welcome large orders for corporate gifting, special events, or any occasion where you'd like to make a big impact. Please get in touch with us and provide details about the quantities you require and your budget allocation. Our dedicated team is here to assist you further and provide all the necessary information to meet your specific needs.
CONSIGNMENT AT OKOK MART
I am a brand and want to sell on OKOK. What do I do?
Thank you for your interest in partnering with us! We appreciate your enthusiasm and commitment to quality.
We're happy to accommodate your request for samples of each SKU. This means ensuring that our team tests everything before onboarding a new brand. At OKOK, we take great pride in offering our customers nothing but the 'OK!' products.
Please get in touch with us.
STILL HAVE QUESTIONS?
Our team is happy to assist you with any queries you may have regarding the order/services.
